Commitment to Privacy
LifeCare Living Solutions Inc. is committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the Philippine Data Privacy Act of 2012 (R.A. 10173), whether you are a resident, a family member, or a visitor to our website at https://lifecareliving.ph/.
Information We Collect
To provide you with the highest quality of care and support, we may collect the following types of personal information:
- Personal Identification: Names, addresses, contact numbers, email addresses, and identification documents (such as those required for Special Resident Retiree’s Visa processing).
- Health and Medical Data: Medical history, current medications, dietary requirements, and specific care needs related to independent living, assisted living, memory care, or palliative care.
- Digital Data: Information collected through our website’s inquiry forms, including IP addresses, browser types, and communication logs when you contact us via Viber, Google Meet, or WhatsApp.
How We Use Your Information
We collect and use your personal information strictly for the following purposes:
- To process admissions and assess the specific healthcare and lifestyle needs of potential residents.
- To deliver personalized care, daily assistance, and 24/7 nursing support.
- To facilitate communication with family members regarding the health, safety, and well-being of our residents.
- To respond to inquiries and provide detailed information about our facility and services.
How We Share Your Information
We treat your data with the utmost confidentiality. We will only share your information with third parties under the following circumstances:
- Healthcare Partners: We may share necessary medical information with our trusted and relevant healthcare partners to ensure rapid and accurate medical response.
- Government Agencies: We may share documentation with the Philippine Retirement Authority (PRA) for residents undergoing SRRV processing.
- Legal Compliance: We will disclose information if required by law, regulation, or a valid legal process within the Philippines.
Data Security and Retention
We implement strict physical, technical, and organizational security measures to protect your personal and health data against unauthorized access, alteration, or disclosure. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as mandated by Philippine healthcare and legal retention guidelines.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you possess the following rights regarding your personal information:
- Right to be Informed: To know how your data is collected and processed.
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectify: To correct any inaccurate or outdated information.
- Right to Erasure: To request the deletion of your data, subject to legal and medical record-keeping obligations.
- Right to Object: To object to the processing of your data for specific purposes.
Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to our Data Protection Officer or our administrative team:
Business Hours: 10 AM to 5 PM
Address: JP Rizal Street, Bgy Lagundi, Morong, Rizal, Philippines
Email: lsi.lifecareph@gmail.com
Phone: +63 917 549 1234